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Recent activity by CX Experts support admin-
How Do I Fulfill My First Order Through ScrubBill?
Once a customer places an order, it will appear in your Orders section. Select the order, confirm item details, and click “Book Courier” to arrange delivery. ScrubBill will guide you through printi...
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How Do I Connect My Online Store to ScrubBill?
You can integrate platforms like Shopify, WooCommerce, or Magento by navigating to Settings > Integrations on your ScrubBill dashboard. Follow the prompts to authorize access and sync your products...
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How Are Courier Fees Calculated?
Courier fees are based on several factors: Package weight and dimensions Pickup and delivery locations Delivery speed (e.g., same-day, standard, overnight) Courier service selectedYou can v...
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How Do I Track My Courier Delivery?
After your courier is booked, tracking information is provided under Orders > Track Shipment. You’ll see real-time updates on pickup, transit, and delivery status. If integrated with your online st...
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How Do I Prepare My Package for Courier Collection?
Ensure your item is: Securely packed in a box or satchel Properly sealed with strong tape Clearly labeled with the shipping label provided by ScrubBillFragile items should be cushioned with b...
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How Do I Book My First Courier Pickup?
Go to Orders > Book Courier, enter your package details, pickup address, and destination. ScrubBill will present available courier options. Select your preferred service and confirm the booking. Yo...
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What Are the Delivery Timeframes and Charges?
Delivery timeframes vary by location and service type: Standard: 2–5 business days Express: 1–2 business days Same-day (in selected areas)Charges depend on size, weight, and delivery zones. Q...
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Can I Change My Delivery Address After Ordering?
Delivery address changes can be made before the courier has collected your package. Contact our support team as soon as possible with your order number and new address. Once the package is en route...
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What Should I Do If My Parcel Is Delayed or Missing?
If your parcel hasn’t arrived within the expected timeframe: Check tracking status in your dashboard Contact the courier directly (tracking details include courier contact info) Log a support...
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How Do I Track My Delivery?
Tracking is available in your ScrubBill dashboard under Orders > Track Shipment. You can also enter your tracking number directly on the courier’s website. If your store is connected, tracking upda...