What Should I Do If My Parcel Is Delayed or Missing?

If your parcel hasn’t arrived within the expected timeframe:

1. Check tracking status in your dashboard

2. Contact the courier directly (tracking details include courier contact info)

3. Log a support ticket with ScrubBill if you need us to escalate the issue
   We’ll liaise with the courier and keep you updated on the investigation or compensation process, depending on the case.